About us
We're building the creative layer for modern communication. Every month, over a billion people make presentations — but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market.
📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day.
💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste.
💸 We’ve reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023.
💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity.
About the role
We're looking for a AI Support Engineer to own and optimize our AI-powered customer support systems. You'll be the technical architect behind our automation strategy—training our Fin AI agent, building intelligent workflows, and ensuring our 50+ million users get fast, accurate answers through smart automation.
This is a unique opportunity to shape how AI transforms customer experience at a fast-growing company. You'll work at the intersection of customer empathy and technical execution, turning support challenges into automated solutions that scale.
Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
What you'll do
- Own Fin AI Agent Performance
- Train, optimize, and maintain Gamma's Fin bot in Intercom
- Continuously improve Fin's responses by refining content, procedures, and workflows
- Monitor resolution rates, accuracy, and customer satisfaction metrics
- Identify gaps in automation coverage and create solutions to fill them
Manage Intercom Help Center
- Maintain and optimize Gamma's Help Center and other Gamma resources to ensure content is accurate, up-to-date, and AI-friendly
- Optimize articles for search and AI consumption to maximize deflection and resolution rates
- Create, edit, and publish help articles based on common customer queries and product updates
- Organize Help Center structure for optimal discoverability and Fin AI performance
- Collaborate with Product and Marketing teams to create help content for new features and launches
Build & Optimize Automation Workflows
- Design and implement automated workflows across Intercom and our support tech stack
- Create custom Fin procedures and tasks for complex customer queries
- Test and iterate on automation rules to improve efficiency and customer experience
- Document processes and maintain a knowledge base for automation systems
Analyze & Report
- Track automation performance metrics and provide regular reporting on automation impact and opportunities
- Use data to make informed recommendations for improving the customer experience
- Identify trends in customer queries that could benefit from automation
Collaborate Cross-Functionally
- Partner with Product, Design, and Marketing to ensure help content is accurate and AI-optimized
- Work with the CX team to understand pain points and automation opportunities
- Contribute to launches by preparing Fin for new features and product updates
- Share insights about common customer issues that could inform product decisions
What you'll bring
- 2+ years in customer support, with a deep understanding of customer service dynamics and support tooling
- A mindset that prioritizes customer outcomes, not just ticket volume
- Experience crafting, testing, and refining AI prompts (prompt engineering)
- Basic understanding of APIs, integrations, and vibe coding
- Hands-on experience with support tools (Intercom, Zendesk, etc.)
- Natural curiosity about how things work and a bias toward process improvement
- Detail-oriented and constantly refining systems based on real-world feedback
- Strong analytical skills—comfortable working with data and metrics
- Self-starter mentality with ability to work independently and manage priorities
- Background in creating help documentation or knowledge base content
- Experience working in fast-paced startup environments
Compensation range:
$125K - $145K, plus competitive equity.
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.
Customer Experience at Gamma
We believe imagination doesn’t stop at creation — it extends to how we support our users every day.
The CX team at Gamma helps our customers succeed by turning feedback into features, questions into insights, and moments of confusion into delight. We actually care when you're stuck, we get genuinely excited when you nail that presentation, and yeah, we'll stay late to help you meet that deadline because we know it matters. Every ticket, every conversation, every "urgent help needed" message is a real person with real work to do, and we treat it that way. No scripts, no runarounds, just humans who love this product as much as you do, helping you make something incredible.
Who we are
We're a small but mighty crew of problem-solvers, presentation enthusiasts, and customer champions who believe that support and community isn't just about fixing things, it's about making people feel like creative superheroes. We're part tech support, part creative consultants, part community builders, and full-time believers that everyone deserves tools that make their ideas shine. Think of us as your friendly neighborhood Gamma guides: here to help you turn that spark of an idea into something spectacular.
Life at Gamma
🤝 You’ll fit right in if…
- You get energy from small teams doing big things.
- You love when design, code, and storytelling overlap.
- You default to action, even when the answer isn’t clear yet.
- You value details, but know when to ship and move on.
- You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn.
- You believe AI should amplify creativity, not replace it.
- You know kindness and intensity are not opposites.
- You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen.
💙 Who we are
Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It’s the kind of place where you’ll debate a pixel on Monday, laugh over someone’s keyboard setup on Tuesday, and ship something remarkable by Friday.
We care about craft, move with intention, and don’t mind getting a little scrappy. It’s fast, creative, and occasionally chaotic — but that’s what makes it interesting.
💬 Here’s a bit about what it’s like to work here, from people on the inside:
We asked the team what makes Gamma, Gamma. Here were some of their answers:
- "quirky, inspiring, fun, a little wild in the best way"
- "You can have an idea and just run with it."
- "Everyone’s talented and humble — the mix keeps you sharp."
- "We ship cool stuff, learn a ton, and laugh a lot doing it."
Meet the team
We're a team of dreamers and doers building in beautiful San Francisco 🌉
We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more — and we can't wait to meet you!
