About us
We're building the creative layer for modern communication. Every month, over a billion people make presentations — but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market.
📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day.
💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste.
💸 We’ve reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023.
💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity.
About the role
You'll be the technical backbone of our support team, resolving complex technical issues and ensuring millions of users have an excellent experience with Gamma. This means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts customer happiness and drives product improvements.
You'll work closely with engineering, design, and product teams to provide comprehensive solutions, participate in product conversations based on customer feedback, and continuously improve our internal support tools. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, ensuring Gamma remains a safe and trusted platform.
Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
What you'll do
- Respond to technical customer inquiries and support escalations via email and chat in our support platform (Intercom)
- Discover and iterate on improvements to internal AI tools to multiply the team's productivity
- Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
- Collaborate with engineering and design teams to provide effective solutions and identify product improvements
- Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
- Improve our product admin site so support has the internal tools needed to delight customers
- Assist with bug ticket triaging and proactively monitor user-generated content for potential abuse or policy violations
What you'll bring
- 1–2 years of experience providing technical customer support or performing quality assurance for highly technical customer support
- Ability to thrive in a player-coach role with strong ownership and initiative
- Excellent written and verbal communication skills with ability to explain complex topics to non-technical users
- Strong troubleshooting skills and ability to analyze and provide solutions
- Experience succeeding at an early-stage startup with both local and remote colleagues (Nice to have)
- Experience using Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)
- Degree or certification(s) in a technical field (Nice to have)
- Background as a technical support specialist, QA engineer, AI enablement, or software developer focused on customer happiness (Nice to have)
Compensation range:
$120K - $165K, plus competitive equity.
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.
Customer Experience at Gamma
We believe imagination doesn’t stop at creation — it extends to how we support our users every day.
The CX team at Gamma helps our customers succeed by turning feedback into features, questions into insights, and moments of confusion into delight. We actually care when you're stuck, we get genuinely excited when you nail that presentation, and yeah, we'll stay late to help you meet that deadline because we know it matters. Every ticket, every conversation, every "urgent help needed" message is a real person with real work to do, and we treat it that way. No scripts, no runarounds, just humans who love this product as much as you do, helping you make something incredible.
Who we are
We're a small but mighty crew of problem-solvers, presentation enthusiasts, and customer champions who believe that support and community isn't just about fixing things, it's about making people feel like creative superheroes. We're part tech support, part creative consultants, part community builders, and full-time believers that everyone deserves tools that make their ideas shine. Think of us as your friendly neighborhood Gamma guides: here to help you turn that spark of an idea into something spectacular.
Life at Gamma
🤝 You’ll fit right in if…
- You get energy from small teams doing big things.
- You love when design, code, and storytelling overlap.
- You default to action, even when the answer isn’t clear yet.
- You value details, but know when to ship and move on.
- You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn.
- You believe AI should amplify creativity, not replace it.
- You know kindness and intensity are not opposites.
- You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen.
💙 Who we are
Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It’s the kind of place where you’ll debate a pixel on Monday, laugh over someone’s keyboard setup on Tuesday, and ship something remarkable by Friday.
We care about craft, move with intention, and don’t mind getting a little scrappy. It’s fast, creative, and occasionally chaotic — but that’s what makes it interesting.
💬 Here’s a bit about what it’s like to work here, from people on the inside:
We asked the team what makes Gamma, Gamma. Here were some of their answers:
- "quirky, inspiring, fun, a little wild in the best way"
- "You can have an idea and just run with it."
- "Everyone’s talented and humble — the mix keeps you sharp."
- "We ship cool stuff, learn a ton, and laugh a lot doing it."
Meet the team
We're a team of dreamers and doers building in beautiful San Francisco 🌉
We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more — and we can't wait to meet you!
